Cancellation and Refund Policy

Last updated: 12 October 2026

1. Service provider

This policy applies to services provided through usagcd.com and my.usagcd.com by NML Corp Ltd, registered in England and Wales under number 13134789. Registered office: 91 Waterloo Road, Office No. 9.17 11c, London, SE1 8RT, United Kingdom. Contact: [email protected], phone: +1 217 475 1456.

2. Services covered

You pay for the work and deliverables described on the package page and the order confirmation. The service may include general information, document review and organisation, administrative assistance in preparing an application, or planning and coordination of relocation, settlement and business setup. Our fees are not a payment for a visa, residence or a guaranteed outcome.

Government fees and the fees of lawyers, accountants and agents, and travel, accommodation and other external costs, are not included unless expressly stated before payment. Amounts paid directly to external parties are subject to those parties' rules, without affecting your legal rights.

3. Cancellation before work starts

If you cancel before any work is carried out, we refund our service fee in full. This commitment also applies if more than 14 days have passed since the contract was concluded and work has not started.

4. Cancellation period and early start

We give consumer customers a 14-day cancellation period starting the day after the service contract is concluded, without needing to give a reason, while any wider legal rights remain. We do not start the service during this period unless you expressly request it. If you do not request an early start, work begins after the period ends and the required information is received.

If you request an early start and then cancel before the service is complete, only a reasonable amount proportionate to the service actually provided up to the cancellation notice is charged, in accordance with the law and after you have been given the required information in advance. We provide you with a statement of the calculation, and we do not deduct a fixed percentage merely for cancelling.

The statutory right to cancel does not end because the service was completed during this period unless the conditions of the law are met, including your express request to begin performance and your prior acknowledgment that you lose the right to cancel once the service is fully performed. Merely paying or sending documents is not a substitute for this request and acknowledgment.

5. Cancelling incomplete services after the cancellation period

You may request to end an incomplete service. We refund the value of the parts not provided, after reasonably and proportionately accounting for the work actually performed. We do not charge for sessions not delivered or tasks not carried out. We explain the distribution of the work, the deliverables and their value before you buy multi-stage packages, and we do not treat a package as complete merely because the first session was held.

6. When is the service complete?

• Information and support sessions: after all agreed sessions and outputs have been delivered.
• Reports and document review: after all the work specified in the package has been delivered.
• Application preparation and submission: after the agreed work has been carried out, including submission with your approval where included.
• Appointment search: after the agreed follow-up has been carried out until the end of its term, or the appointment has been changed with your approval, as described in the package. No appointment becoming available does not exempt us from performing the follow-up.
• Relocation and business-setup packages: according to the tasks and sessions performed during the package term. Submitting a single visa application does not mean the other follow-up services are complete.

7. Non-performance or defective service

If we are unable to provide a paid service, we refund the value of the part not provided. If the service is defective or does not match the description because of our error, we provide a remedy, re-performance, a price reduction or an appropriate refund in accordance with the law. This policy does not exclude any legal right to compensation or remedy.

8. Decisions of external parties

A visa refusal, the unavailability of an appointment, a bank declining to open an account, or a business not succeeding does not by itself lead to a refund of fees for work performed as described. Your right remains if we did not perform our obligations or the service did not match the description.

9. Requesting a cancellation or refund

Send a clear notice to [email protected] or to our registered address. State your name, the service and the order number if available. Exercising the statutory right to cancel does not require a particular form or a reason. Providing the payment date helps locate the transaction, but it does not turn a clear cancellation notice into an invalid one if it is not available.

We respond within 5 business days and explain any calculation or decision in writing. You may use the optional form below.

10. Paying refunds

We pay amounts due without undue delay and within 14 days of the cancellation notice, and we do not delay the legal period while awaiting an internal approval process. Refunds are made to the original payment method with no refund fee, unless you expressly agree to another method that does not charge you a fee. Your bank may need extra time to show the amount.

If a duplicate or incorrect charge on our side is confirmed, we refund the excess. If you report an unauthorised transaction, we verify it and cooperate with the payment provider to resolve it, without limiting your right to contact your bank.

11. Law and amendments

This policy is governed by the laws of England and Wales, without reducing the mandatory rights in your country of residence. The version in force when the contract was concluded applies; later amendments are not applied retroactively in a way that reduces your rights.

Optional cancellation form

To NML Corp Ltd, at its registered address above, or [email protected]:
I hereby give notice of cancellation of the contract for the following service: __________
Date the contract was concluded: __________
Customer name and address: __________
Order number, if available: __________
Date of notice: __________
Signature, for a paper notice only: __________